Brands trust us with the work that decides their sales: the product creatives on Amazon and Flipkart, the A+ pages, the catalogues, the campaigns for the next big sale. As our Client Servicing Manager, you’ll be the person they call. You’ll know their business, turn what they need into clear briefs for our teams, and make sure the work arrives on time, within budget and better than they expected.
UGLY Creatives is an e-commerce and quick-commerce agency in New Delhi. Since 2019, we’ve worked with more than 1,200 brands and won five Amazon SPN Awards, including Best Agency for A+ Content twice. Why UGLY? Because pretty blends in.
What you’ll do
Look after a group of brands. You’ll be the main point of contact for a portfolio of D2C, e-commerce and quick-commerce brands. You’ll keep them informed with clear, timely and honest updates, manage their expectations, and build relationships that last for years.
Run projects from brief to delivery. Creative projects, catalogue management and digital campaigns across Amazon, Flipkart, Blinkit and Instamart. You’ll turn each client’s needs into clear briefs our design, content, production and e-commerce teams can act on.
Keep time, scope and budget on track. You’ll track timelines, deliverables and budgets, so the work arrives on schedule, within scope and to the standard we promised.
Work across our teams. You’ll clear bottlenecks and keep what we deliver in line with what the client expects.
Grow the accounts you look after. You’ll understand each brand’s goals and challenges, and see where we can do more for them.
Handle problems early. You’ll spot risks before they grow, manage escalations, and find practical answers while keeping the client’s confidence.
Who we’re looking for
- 3 to 6 years in client servicing or account management, ideally at a creative, digital or e-commerce agency.
- Experience with e-commerce, D2C or quick-commerce brands. If you’ve worked in Amazon Seller Central, Flipkart, Blinkit or Instamart, even better.
- You’re organised. You keep several projects moving at once, and the details don’t slip.
- You communicate well, with clients and with our teams.
- You take ownership. You follow through on what you promise, and you stay calm under pressure.
- You think commercially. Scope, budgets, timelines and resource planning make sense to you.
- You work well with creative teams: design, content, production and e-commerce.
- You’re fluent in Hindi and English, and confident speaking to clients in both.
Life at UGLY
We believe in championing people: our clients, our team and our community. We work with honesty, transparency and respect. We say what we think, act on feedback and hold ourselves to high standards. And we believe a business should never grow at the cost of its people’s well-being.
What’s in it for you
- Salary: competitive, with growth linked to your performance. We’ll talk about it on our call.
- The work: brand campaigns across D2C, e-commerce and quick commerce.
- Global accounts: brands selling in APAC, MENA, the US and the EU.
- A team that backs you: collaborative and supportive, and one that values initiative and accountability.
- Room to grow: career development in a growing agency that cares about its people and their well-being.
How to apply
Press Apply and tell us about the accounts you’ve managed. It takes about 20 minutes, so set aside a little time. Please check your answers before you send them, because we’ll treat them as final. If you’re shortlisted, we’ll email you an assessment as the next step.